Quality Culture

Quality Culture: Our Mission, Our People, Our Future

At Quality Carriers, culture is more than a word; it’s our foundation. It shapes how we operate, how we treat our people, and how we serve customers across North America.

A Quality Company with Quality Values

QC is committed to safely transporting chemicals for customers throughout North America. We believe our company, employees, independent affiliates, and Professional Drivers are the very best in the industry.

Our Mission: Delivering Excellence

We are committed to safely transporting chemicals for customers across North America. As part of the CSX family, we share guiding principles that drive everything we do: operating safely, improving customer service, controlling costs, optimizing asset use, and valuing and developing employees.

We do our part by thoroughly training drivers, maintaining equipment to the highest standards, and delighting customers with the quality of our people and services. Every decision we make is grounded in ethics, integrity, and responsibility, protecting our employees, customers, the public, and the environment.

Empowering Women at QC

We are proud to be building a strong community for women in trucking. At Quality Carriers, women drivers are treated with the respect they deserve as part of an elite class of professional drivers.

With local, regional, and dedicated runs, our drivers benefit from more home time and the flexibility to maintain a steady work-life balance. Training, safety, and support remain at the core of our approach, making QC a place where women thrive.

QC was voted a 2022 Top Company for Women to Work for in Transportation by the Women in Trucking Organization.

Be part of a culture where values, respect, and people come first.

Our Guiding Principles

Quality Carriers has built a reputation for safety, reliability, honesty, quality, and industry expertise by providing top of the line solutions to customers across North America. We have achieved and maintain that reputation through an organizational culture in which all of our employees thrive and conduct business in a manner that reflects our guiding principles:

Improve Customer Service

We do what we say we are going to do. We strive to provide premier service and communication at all times.

Control Costs 

We manage costs effectively and partner with customers to provide cost-effective solutions.

Optimise Asset Utilization  We focus on making the most efficient use of our assets across our entire network.

Operate Safely

We are committed to conducting our operations in a manner that protects our employees, affiliate partners, surrounding communities, customers and the environment.

Value and Develop Employees

We act with integrity, conduct ourselves with accountability, encourage development opportunities, and reward employees for doing the right things the right way.

Community Outreach

Our entire company operates under the QC in the Community banner, a company-wide program for charitable and community giving on a national and local scale. We are extremely proud of our employee’s passion for serving others, and are excited to support causes to give back to our communities. Some of our major community events include our partnerships with Blue Star Families and TAT.

QC in the Community is guided by the acronym MOVE: Mobilize, Outreach, Volunteer and Empower. These four core tenets are the foundation upon which every QC in the Community event is built.

A Veteran Friendly Company

Quality Carriers recognizes the service and sacrifice of our Military service members, veterans and their families. We understand that Military service takes members and their families to many different parts of the country, and our network of terminals provides opportunities across the United States. While we are extremely proud of our success, we are also aware that none of it would have been possible without the brave individuals of the United States Armed Forces protecting our rights, freedoms and interests both at home and abroad.

To ensure that we give back to those who have served, Quality Carriers is committed to providing opportunities to Military service members, veterans and their families.

To recognize the sacrifices of all who served, we are proud to honor our veteran team members during Military Appreciation Month and Veterans Day with gifts and spotlights.